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Compliments or Complaints


Q.  How do I file a complaint against an employee of the Sheriff’s Office?
A.  Complaints against any employee will be taken at the Internal Management (i.e., “Internal Affairs”) during normal business hours.  After hours complaints will be taken by the 911 Communications Center.

Q.  In what form can the complaint be filed?
The Internal Management Division will accept complaints in person, via letters, or by telephone.  In some instances, you will be requested to come in to our offices to complete your complaint.  A complainant may also request anonymity.

Q.  What is my responsibility in filing a complaint against an employee of the Sheriff’s Office?
While the Sheriff’s Office does encourage citizens to file complaints, that complaint must be made in “good faith”.  The filing of a “false complaint” may result in criminal or civil action as prescribed by law.

Q.  Will I be threatened or harassed by employees of the Sheriff’s Office if I file a complaint?
Threats or harassment will not be tolerated.  Our Internal Management offices are located separate and apart from any other JPSO facility to protect the complainant.

Q.  How long does it take a complaint to be completely investigated?
The average investigation takes anywhere from 30 days to 6 months to complete, depending on the complexity of the case.

Q.  Will I be notified of the findings?
Yes.  Both the complainant and the employee are notified of the findings in writing.  Should you have any questions about the findings, you are encouraged to contact the Internal Management Division.

Q.  Do other agencies investigate police misconduct?
A.  Yes.  The Federal Bureau of Investigation (FBI) can investigate allegations of misconduct.